Introduction

This policy sets out the basis on which any personal data we collect from you through our website (www.shellsspacecounselling.com), or that you provide via any other method, will be processed by us.  Please read the following carefully to understand our policies and practices regarding your personal data and how we will treat it. Your privacy is important to us, and we are committed to keeping your information secure and managing it in accordance with our responsibilities under applicable data protection laws.

We reserve the right to change the contents of this website, including this policy at any time, by posting such changes on the website.  It is your responsibility to familiarise yourself with the policy regularly to ensure that you are aware of any changes.

Who are we

Shell’s Space Counselling
Tel: 07931 551312
Email: [email protected]

Information collection

You may visit the website without directly providing any information about yourself. Where we request specific information, for example through our ‘Get in touch’ form, we will always respect the personal information you send us and we take reasonable steps to ensure your personal data is protected against unauthorised access. We will not request information unless it is necessary to do so and will ensure appropriate measures to keep information accurate, up-to-date and to prevent unauthorised disclosure.

Information you provide to us voluntarily

You may give us your personal information when you:

  • order products and services from us;
  • use our products and services;
  • use, or provide a comment on, our website;
  • correspond with or contact us;
  • interact with us on social media;
  • sign up to one of our newsletters or other communications;
  • take part in our research;
  • request a call back through our website;
  • interact with us or provide information to a third party to be referred to us.  

Where we request information from you, we will collect the information set out in the relevant forms or pages, or as explained to you over the telephone or in person. You may choose to provide additional information to us when you contact us or interact with us or provide information to a third party to be referred to us. We store customer feedback and information on our customer information database.

Information we collect automatically

We automatically collect the IP address (which is anonymised to protect your privacy) of visitors to our websites. This includes what pages you have viewed, for how long and your website journey.   

Information is also collected about how you (via your anonymised IP address) arrived at our website in the first place, including what links or adverts of ours you have viewed or clicked on to reach us, or any search terms you have used. Where you see an advert outside of our website we will place a cookie on your browser so that, when you access our website, we recognise that you have seen an advert of ours elsewhere.

For further information see our separate Cookies notice.

Information we collect from third-party sources

On occasion, we acquire information from another company, for example, to supplement the data that we hold. Where this happens we will take appropriate steps to assure ourselves that your information was collected legally. 

For example, we use Google Analytics to collect information about how visitors to our website use it, including collecting information on how long visitors spend on each page, how often they return to visit our website and what demographic categories they fall into.

Opt-out of website tracking

You may choose to prevent this website from aggregating and analysing the actions you take here. Doing so will protect your privacy, but will also prevent Shell’s Space Counselling from learning from your actions and creating a better experience for you and other visitors.

What types of information do we process?

We process the following:

  • your name and contact details (including your postal address, telephone number, email address(es));
  • details about the products and services we provide to you;
  • details about how you use our products and services;
  • information provided when you use our service;
  • correspondence you have had with us;
  • comments and reviews you have left on our website or on social media platforms;
  • your contribution to any surveys you take part in;
  • information about your computer/mobile device and your visits to and use of our website, including your IP address;
  • details about you that are stored in documents in different formats, or copies of them; and
  • any other information shared with us as described in the ‘information collection’ section above. 

How we use this information

We require this information to understand your needs and provide you with a good service, and in particular for the following reasons:

  • account set up and administration;
  • to communicate with you;
  • to provide goods and services;
  • to carry out polls and surveys;
  • for internal research and development purposes;
  • to respond to complaints and seek to resolve them;
  • to enhance your online experience;
  • to understand your website journey, including what pages you have viewed and for how long; 
  • to administer and keep safe and secure our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes; and
  • to obey laws and regulations that apply to us.
  • In addition, we may sometimes ask our customers for permission to use content for promotional purposes. We will never do so unless we have your explicit permission in writing.
  • The legal grounds we rely on to process your information
  • The legal grounds on which we rely are:
  • to fulfil our contractual obligations (for example in order to provide the products or services requested and to contact you if a problem arises with them);
  • to pursue our legitimate interests (for example to facilitate your use of our websites, including obtaining products or services via our websites, or for marketing); and/or
  • your consent.

Legitimate interests

When we rely on our legitimate interests, these are as follows:

  • keeping our records up to date;
  • charging for products and services;
  • developing products and services;
  • marketing our products and services;
  • administering our website and keeping it safe and secure;
  • ensuring that content is presented in the most effective manner for you and your devices;
  • facilitating your use of our website, including obtaining products or services via our website;
  • measuring the use of our website and improving its content and accessibility;
  • measuring and understanding the effectiveness of advertising, and delivering relevant advertising to you;
  • tailoring content and our communications so that they are most relevant to you;
  • complying with legal and/or regulatory requirements;
  • identifying consumer trends;
  • understanding products, services and the consumer experience; and
  • informing and generating content (for our editorial outputs and other channels).

You are able to remove your consent at any time. You can do this by contacting Shell’s Space Counselling at [email protected].  

Who do we share your information with? 

We may commission third parties as part of our process, for example, designers, photographers and printers. Information will always be shared securely in line with our privacy policy and with your consent. 

We will never share your information with a third party without your explicit consent, unless we have a legal obligation to do so.

We will disclose your information to local and foreign regulators, governments, law enforcement authorities, advisors, courts, tribunals and arbitrators when we have a legal obligation to do so or when we believe our compliance with the request to be fair, reasonable and lawful, for example, to detect, prevent or investigate security breaches, fraud or other crimes.  

We will also disclose your information to establish, exercise or defend legal claims, for example: (i) to enforce our terms and conditions; (ii) to ensure the safety and security of our website visitors, consumers and third parties; and (iii) to protect our rights and property and the rights and property of our website visitors, consumers and third parties.

Restricting the personal information you provide

You may choose to restrict the collection or use of your personal information in the following ways:

whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes;

if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email protected]

How we store your information

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

We will only hold your personal information on our system for as long as is necessary for the purpose for which it was collected and for purposes of compliance with our legal obligations. We will take reasonable steps to destroy or de-identify personal information we hold if it is no longer needed for the purposes set out above.

Your data protection rights

Under data protection law, you have rights including:

  • Your right of access – You have the right to ask us for copies of your personal information.
  • Your right to rectification – You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  • Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
  • Your right to restriction of processing – You have the right to ask us to restrict the processing of your information in certain circumstances.
  • Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances.
  • Your right to data portability – You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.
  • You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at [email protected] if you wish to make a request.

Concerns or complaints

If you have any concerns or complaints as to how we have handled your personal data you may contact us on [email protected].

Alternatively, you can lodge a complaint with the UK’s data protection regulator, the Information Commissioner.

Contact details:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Tel: 0303 123 1113